It was a very pleasant experience, the staff was very knowledgeable about the vehicle I would recommend my family, friend, and colleague to see Dennis Thacker my vehicle was ready when it was promised to me on time.
The representative who handled my case, Chris, was very rude starting with the very first call that I received about my car. My husband called in to get more information as I am not that familiar with car parts, and gave him nothing but attitude and answered his questions as little of a response as he could. I've taken my car to the Lapeer dealership multiple times, and never experienced anything like that. I moved, which is why I brought my care to this dealership instead. I'd rather make the 45 minute hour trip to Lapeer and get great customer service all around, then deal with someone who has nothing but an attitude regardless of what day or time you talk to them.
I had requested a service appointment for ABS light and traction control light on, as I came to dealership I was greeted by Falcon, he took over my car and noted details of it. He then gave me a customer order and made me feel valued customer and also asked about do you need shuttle service or would like to stay. Falcon, told upfront that the vehicle needs more time to be inspected because there was no one to inspect prior. Ultimately problem was fixed, thank you and also we talked with Coco, she guided about the corvette price and gave valuable response even when we didn't buy the car.
Drove to the service dept without appointment after encountering a problem with my Buick and was greeted by Chris Marcelli Service Advisor. I explained the issue I was having and with that being said Chris had ensured me that they would do a complete check of the problem at hand. I was offered a fresh beverage while I waited in the customer lounge which I must say was comfortable. my service advisor approached me moments later with the issue. Long story short 'the service team did a great job. I was updated on the status of Buick as repair was being made. Great job Cris Marcelli and the Service Team at SUBURBAN BUICK GMC in FERNDALE MI