representatives and service were great. the waiting area however was extremely cold and the sales persons near that area were wearing coats, hats and gloves. Why was it freezing and how come it had not been addressed prior to 5:00 p.m.
Our salesperson, Tom Gaynor, was very nice and helpful... walked us through the whole process and gave all the details we needed! He even crunched the numbers to show us the difference in cost between buying or leasing, and all of the incentives available for each vehicle we were considering. Tom was great, highly recommend!
Everyone was excellent. My sales person, Matt Christy was very interested in obtaining the car that I wanted. Rick the manager who I signed the paperwork was awesome and interested in me as a person, not just a customer. Mika who instructed on the vehicle was outstanding. You made leasing this vehicle very easy and you listened to my needs were in terms of leasing a vehicle. Thank you Suburban in Ferndale, Michigan.
As usual, when I entered the service department I was greeted with a friendly smile and sincere attitude to serve my need. I was extremely satisfied with service and length of time it took to be done. I always enjoy being asked if I want a bottle of water.
I’m always very happy with the service department! They are knowledgeable, helpful & friendly. I really appreciate Rich telling me about the oil change service plan. I won’t take my Buick anywhere else! Thank you!