I was made to feel welcomed and that my business was appreciated. (Falcon took good care of me) I thought I need an oil change but was told it wasn't time - I appreciated that I wasn't given something I didn't need simply to get money. I had a recall on my truck that was taken care of - I only had a short wait.
Oil change was great; However, I found three screws loose around my air filter (which I requested to be replaced). I feel this is unacceptable in today's industry. It was a good thing I double checked the work done. I've lost my trust in the dealership and will look to go somewhere else for future service. This is a great dealership, just needs to get kinks worked out.
My car was done quickly & is running like it's brand new!! Rich is an awesome & extremely knowledgeable service tech & I always get prompt & pleasant service when I come in. I was given a loaner which was beautiful & I hated to give it back!! Perhaps I'll buy a new car from Suburban in the future!!
I enjoyed the car buying experience here. It was simple and everything was done professionally. My salesman was J. Honeycutt and I finished the purchase with Rick Kelel. I will definitely be buying a car here again when my lease is up.
Eric Gilliam went above and beyond to help us locate the vehicle we wanted since it was not available at his dealership. We have always had a good experience at Suburban Chevy Cadillac and would recommend them to anyone looking for a GM vehicle.
I feel betrayed, used and lied to. Let me explain, the reason for making my purchase was to have a vehicle to pull my boat. I didn’t order a 2018 model because the towing capacity had been reduced from 5,200 lbs. to 4,000 lbs. To ensure that the dealership understood what I wanted I printed the information on the Acadia Limited, with the tow package from the GM Family First web site. The dealership stated that they had the model in stock and that it would tow 5,200 lbs. with only the addition of a hitch. I paid to have the hitch installed, only later to find that this was a lie. The towing capacity is set at the factory, and my vehicle can only tow 2,000 lbs.! I wanted towing capacity greater than 4,000 lbs. and got 2,000 lbs. I put my trust in the dealership and was betrayed. I was used as a vehicle to reduce the dealer’s inventory. I was constantly lied to about the towing capacity of the vehicle. Given the abuse of confidence I feel the above rating might be high.