This was my third visit to this dealership for an oil change on my leased vehicle. Every time they have been very nice, offered water while I wait and a nice waiting area. They also explain to me what they are doing to my car and what needs to be done etc. However, I do have a leased vehicle and on my last visit the very kind gentleman who was helping me was trying to talk me into 300.00 dollars worth of updates. I am not saying it was this man's fault, I am sure he is just doing is job, but I was very taken back because it is a leased vehicle, I do not understand why I would have to put 300.00 dollars into the car at only 15,000 miles. I felt as if I was trying ti be taken advantage of.
It took multiple visits to diagnose and fix the problem. I had to drive a car without air for several days. I was told I could obtain a loaner vehicle to avoid missing more work but someone failed to mention that full coverage insurance was required. I missed several days of work as a result. I hope the car is fixed now. There is additional work that I need done on my car but I'm reluctant to take it back to this dealership.
I made an appointment for 11am and was promptly received at that time. My vehicle was taken back and we proceeded to the lounge. Finally around 12:35 I was called up to check out. This was my last warranty oil change and I was hoping the local dealer would be better than the one across town where I purchased my car. Apparently not. Not only did it take an hour and a half to complete, but as I was driving away I noticed that my wiper fluid was still empty. Now I have to double check all of my engine fluids to be sure they are topped off, a service that is usually performed when I take my car in for a change. I'm not usually a dealership oil change person and now I am aware of why.
Wanted to check air in tires and order a part for my Saturn Aura grille (small insert at lower portion of bottom right side). The dealer moved my car without saying so with my purse in the car. Then I was directed to order the part at the parts department. I wanted to know what the estimated installation cost was and was directed to the service department. After waiting a while for the next attendant, I learned that I had to go to the body shop for an estimate on part installation. When the part came in the next day, I made an appointment for installation at the body shop. The one bright spot in this story is the body shop manager was very friendly, knowledgeable and got me in/out within about ten minutes. I am a GM retiree and was disgusted in the way I was treated at the dealership. No wonder folks HATE going there.
I have been dealing with this dealership for a while now. I have dealt with Chris Marcella many times. His customer service is super. Service is prompt and I have been fully satisfied with my experience.
The dealership put my car on a hoist to see what was wrong with the vehicle. I had just taken the vehicle to 2 other Mom & Pop repair shops and all they did was raise the hood, listen to it start/crank over and gave their best judgement. Buick GMC did that, put it on a hoist, ran codes, and inspected the car much more thoroughly.