Wanted to check air in tires and order a part for my Saturn Aura grille (small insert at lower portion of bottom right side). The dealer moved my car without saying so with my purse in the car. Then I was directed to order the part at the parts department. I wanted to know what the estimated installation cost was and was directed to the service department. After waiting a while for the next attendant, I learned that I had to go to the body shop for an estimate on part installation. When the part came in the next day, I made an appointment for installation at the body shop. The one bright spot in this story is the body shop manager was very friendly, knowledgeable and got me in/out within about ten minutes. I am a GM retiree and was disgusted in the way I was treated at the dealership. No wonder folks HATE going there.
I have been dealing with this dealership for a while now. I have dealt with Chris Marcella many times. His customer service is super. Service is prompt and I have been fully satisfied with my experience.
The dealership put my car on a hoist to see what was wrong with the vehicle. I had just taken the vehicle to 2 other Mom & Pop repair shops and all they did was raise the hood, listen to it start/crank over and gave their best judgement. Buick GMC did that, put it on a hoist, ran codes, and inspected the car much more thoroughly.
My experience was HORRIBLE! I was over charged, and the customer service by the Service Manger was anything but respectful. I am filing a complaint with Automotive Complaint Depart with the State of Michigan and the Better Business Bureau. Also I will be adding detail reviews on every search engine and contacting the media with my documentation and comparison with other dealerships cost along with the video that I have of the VERY DISRESPECTFUL Service Manger