I brought my car in for regular maintenance. I made an appointment with Chris who is always helpful, friendly and professional. He makes sure my car is running in tip top shape. Always a pleasure dealing with everyone at Suburban.
I went in for a recall on a air bag at no charge to the customer and left stating I will have to pay $139 to find out why it was not reading or accepting the information for the update due to the fact that the airbag had been deployed from accident it could cost as much as $900 plus dollars No Deal
Chris was my service representative. He was very kind, courteous and professional. I would grade Suburban Buick's service department A+. The car wash that came with the good service was a nice perk. ??
It was a great experience. My repair was complicated and required some research - Chris and the mechanic were both great. I got a loaner for the weekend so they could continue working on the car. I was impressed- they were very conscientious.
Met by courteous service write-up man. Job was done faster than scheduled for. Only complaint was my car was clean when I brought it in but it was washed anyway but not dried. Looked worst than when I got there. Not too big of a deal. I'll be back.
good morning survey team. concerning the recent work on my 2011 Buick Lacrosse. once again the work was nice but when I got home and washed my car I noticed markings on my back bumper that were not there when I took it in. I have been to Suburban twice and each time I get it back and get it home I ALWAYS see bumps and scrapes that were not there when I took my car in.PLEASE GUYS/ PORTERS can you treat them as if they were your? Pleased with work but not the bumps and bruises .
Appreciate the communications, service from your team from drop-off to pick up of vehicle, updates from the mechanic, and shuttle service. Awesome teamwork! My experience was stress free. Thank you, Happy Customer
Beverly Archer was phenomenal! She went the extra mile to make sure to find the car my daughter wanted, and was a pleasure to deal with. The staff at the front desk was also very friendly. I Would Definately reccomend her and your dealership.