I am a person that expects people to do what they say, I dropped my car on Monday and was told I'd get a call by Wednesday with an update, didn't happen weds,Thur or Friday nor the following Monday. Not acceptable too me. I then find out that my car is at the service department getting a code that wasn't showing when I dropped my car off cleared. I would have liked to be involved in their choice to take my car to a shop I'm not comfortable servicing my vehicle. The body shop did a decent job on my repair, I am concerned however with their pricing, considering the quoted repair costs was $2200 but an additional $1200 was added to my claim without consulting me the customer. Again not acceptable.
Buying process was easy and pain free. Paperwork was prepared and ready to go when I arrived. Price negotiation was easy as well. Only Negative was noticing my fuel life was at 47% when vehicle was delivered after I got home. Expected more when buying a brand new car.
Serviced correctly with quality parts and knowledgeable techs. Staff has always treated me great since purchasing new 2010 Savana van at this dealership. I will continue to service at Suburban GMC Buick because of the treatment I receive every time.
It started out a little rough, I was quoted one price for repairs which I agreed to pay then was called and ask to pay $400.00 additional dollars totaling $1100.00 plus dollars and when I complained about the diagnosis and asked for the service manager to review the request it was magically completed for a little more than half the requested price for the repair to my lift gate. This leads me to believe we are selling repairs verses servicing repairs. I probably will look for another shop going forward for my service and repairs.