I dropped off my vehicle with Falcon and I was offered a complementary water while I waited for my vehicle. I sat in the lobby, which provided free wifi for me to use while my vehicle was being serviced. I didn't wait for long at all, and my vehicle was washed when I came out. It was a great experience and I will return for my future oil changes.
The Service Advisor Chris Marcelli was very, very helpful. I damaged my GMC Sierra Denali truck that morning and Chris took over and not only had the oil change service taken care of, he took my truck to the Suburban Collision shop for me and brought me the repair estimate. He was very courteous, helpful and kind. I will continue to do business with the Suburban GMC/Buick dealer and tell all my circle of friends how great they are. I also spoke with Tom Gaynor my sales rep while I was at the dealership and he was very helpful too. Everyone at Suburban has been wonderful - as usual. But special thanks goes to Chris Marcelli.
Suburban GMC was incredibly accommodating with my recent oil change. I called the day of and they were not only able to fit me in on short notice, but were very efficient and able to get me out the door in about 40 minutes. I will definitely go back for future maintenance.